The Wells Fargo fake-accounts scandal led to $185 million in fines, the resignation of CEO John Stumpf, and the firing of some 5,000 employees. In the midst of that fall-out, the company’s independent directors released the results of an internal investigation that provides food for thought for leaders in all types of organizations. Three lessons emerge for leaders seeking to prevent unethical behavior and encourage good decision making within their team, department, or company.
The public expects that nonprofits will be accountable for achieving some public good. But who should judge that achievement? That’s another way of asking: to whom should nonprofits be accountable? Helpfully, researchers have provided new ways of understanding the multiple meanings of accountability.